Tip 3. Make your policies real; if you say you do it, then make sure you do, otherwise remove the superfluous information.
Read your policies and check that is actually what happens in the RTO. if it isn’t then change your policy to reflect what really happens. Remember they are the backbone of your business, and they are what the auditor audits you against…..what you say you do. So make sure they reflect reality.
Use an RTO consultant to make sure you don’t get any surprises at your next audit.