Literacy video
Above is an interesting video that talks about how literacy can affect your business. it was developed by Community Services & Health Industry Skills Council, but it really is relevant to any industry. Consider how this information can effect you, your RTO and / or your clients. Remember when you have literacy issues within your target market, you must reflect this in your RTO Policies and Procedures, and then of course you MUST practise what you say you do in the policies and procedures!