When trying to get your employees to adhere to policies and procedures, you have hard power and soft power at your disposal. Hard power is negative motivation. This is when you intimidate employees into compliance. You issue warnings, reprimand them, and offer greater (or fewer) tangible rewards. Soft power is when you get them to follow a new process via the art of influence. Here are seven ways to do that.
Adherence to Policies and Procedures Read More »
Vocational competency is defined as broad industry knowledge and experience, usually combined with a relevant industry qualification. A person who has vocational competency will be familiar with the content of the vocation and will have relevant current experience in the industry. Vocational competency must be considered on an industry-by-industry basis and with reference to the
What is vocational competence? Read More »
James Adonis writes…Forget about absenteeism. There’s a bigger issue infecting workplaces and it’s called ‘presenteeism’. It’s when employees are on site but mentally absent. In defiance of their coughs and colds, they turn up to work thinking they’re doing the right thing. But they’re not. There are three main causes spreading the plague of presenteeism.
There… but not really there Read More »
A good manager manages the present, are compliance driven, are efficient, do things right, enforce the policies and regulations of the organisation, train specific skills, perpetuate consistency and quality, follow the organisations vision and react to customer problems.
The good news is you don’t need to do it alone. You can draw upon the skills of professionals or consultants to assist you in your journey.
Becoming a first time manager of an RTO Read More »
Don’t you love those rumours that run like wild fire? No I don’t either, but they are sometimes hard to stop in a work environment. When managing a team, good communication skills are vital. In fact, good communication is central to most of the important functions a manager performs—monitoring progress, receiving early warning of problems,
Communicating to your employees Read More »
I was recently talking to someone about feedback and how so many people try hard to NOT receive it….I found this mind boggling as I LOVE feedback; positive or negative. Feedback to me is letting me know if I am on track. When I have managed businesses I love people coming and talking to me
Feedback; positive or negative is valued Read More »
Professional development is always on trainers and assessors minds (and the auditors).
So how do we get it?
Professional development for trainers and assessors Read More »
I have been listening to many people recently and I keep hearing the same thing “you mirror the patterns of people around you”. Therefore if you want to project quality in your training and assessment and business then you need to surround yourself with quality people. You also need to read about quality on a
