Running an efficient training organisation means providing quality training and assessment as well as handling employee issues when they surface. Managing employees can be one of the most difficult aspects of running your RTO. One of the areas that I have found RTO fall down in, is staff not adhering to the policies and procedures.
When trying to get your employees to adhere to policies and procedures, you can try to intimidate employees into compliance. You issue warnings, reprimand them, and offer greater (or fewer) tangible rewards. Or you could use the art of influence. Here are seven ways to do that.
Establishing policies and procedures with your staff may ease the burden. Get their buy-in from the start, so they have ownership.
- Clearly communicated systems and standards may help to reduce employee complaints, absenteeism, and staff turnover. Explain the rationale behind them.
- Check that you have explained it clearly by verifying what your team is expected to do.
- Communication – revisit the procedure once it is place and make sure it is working. If not, undertake continuous improvement.
- Make sure you do as the procedure says – always walk the talk yourself.
- Repeat the communication and make sure they are working
- Communicate the systems again (I know there are times when I need to hear it at least twice before I act!)